ニイダ　スマル   Sumaru Niida   新井田　統    所属   千葉工業大学  情報変革科学部 認知情報科学科    職種   教授
言語種別	英語
発行・発表の年月	2011/10/21
形態種別	学術雑誌
査読	査読あり
標題	Effect of Using Frequency on Evaluation of Waiting Time When Using ICT
執筆形態	共著
掲載誌名	Psychologia
掲載区分	国内
巻・号・頁	54(2),pp.96-106
担当区分	筆頭著者
著者・共著者	Sumaru Niida,Etsuko T. Harada,Satoshi Uemura,Hajime Nakamura
概要	This paper discusses the effect of usage experiences on the evaluation of waiting time when using ICT. In discussing waiting time, we assume an internal cognitive model based on the hypothesis that the evaluation of waiting is determined by comparing perceived waiting time with expected waiting time. The effect of usage frequencies on expected waiting time is also incorporated. To investigate this model, we conducted two experiments to evaluate waiting time during e-mail transmission with and without an attachment. Both results support our hypothesis and showed that the subjective evaluation scores were maximized at a particular frequency of usage. The results are useful for implementing concrete measures in system design and also for providing a general strategy for waiting time issues in the real world. The results also reveal the need to consider users' frequency of usage in service design.
DOI	10.2117/psysoc.2011.96
ISSN	0033-2852
PermalinkURL	http://www.educ.kyoto-u.ac.jp/cogpsy/psychologia/Vol54.htm#542